I now think that when testers are finding defects, then someone, somewhere is doing something wrong. They shouldn't.
Instead, they should:
- establish a "test everything mindset" in the team
- ask the critical questions early on which allow the team to build a high quality product.
- work with the organization and users to guide efforts invested into establishing high quality.
- collaborate within the team to establish both technical and operative means for preventing low quality.
- exercise user empathy to help the team develop a product that doesn't just meet acceptance criteria, but even "feels right".
- take critical looks at the product to see which aspects weren't covered with Acceptance Criteria and identify improvement.
Plus a lot of other things.
And note how the idea of "finding defects" isn't even in there.
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